Refund Policy

Our current products are personalized or custom-built for your order, including our wall racks. We do not accept returns or exchanges for a change of mind, including on unengraved wall racks that are built to order.

Before ordering

Please review your product selections, dimensions, engraving instructions, spelling, and artwork carefully. If you have questions about fit, size, or personalization, contact us before ordering—we’re happy to help.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If it is damaged, defective, or different from what you ordered, email mark@magnoliaoakswoodshop.com with your order number and photos so we can evaluate the issue and help resolve it. These issues are handled separately from change-of-mind returns.

Please contact us before sending anything back. If a return is needed to resolve an issue, we will provide instructions and confirm the shipping arrangements.

Approved refunds

If a refund is approved to resolve an order issue, it will be issued to your original payment method and processed within 7 days of approval. Your bank or card provider may take additional time to post it.

Questions?

Email mark@magnoliaoakswoodshop.com, use our contact form, or text (225) 614-2590. Email is the best way to reach us, with texting next best while we’re working in the shop.